What is it Like to Work With Us?

Throughout the years, we’ve stood by a set of values that affect the way we work. These values are as important when we are working on a large-scale government project as they are when we’re donating a few hours of time to a local non-profit in need. Humbleness, humility and willpower define all that we do. You may have had some experience with other agencies who are anything but humble about their talents. Some can be arrogant, abrasive and down right full of themselves. You will never feel intimidated when working with us and we think a little bit of humility coupled with hard work can go a long way. We are in the relationship business first and foremost and we want you to enjoy working with us.

An Overview of Our Process

The more we know about who you are, the better the chances of success for everyone — you, us and the people you want to reach.

Before we dive in to create or reshape your digital strategy, we get to know you and your company. What’s already working? What’s not? How does your audience perceive you now and how would you like to change that perception? The answers lead us to the story of who you are, how you’re perceived and how the digital strategy will reflect that. Then we work with you on a plan to identify untapped opportunities that will serve as a base for this new digital strategy.

Our approach is centered on best practices, but it’s also fluid and collaborative, like the online environment itself. We suggest the right things for our clients, not the things that will make us the most money. We are always looking for the most value for the money when it comes to our clients so if we can identify an “out of the box” solution that addresses a particular need in the project, we’ll surely make that recommendation. However, if there is a challenge that requires a customized solution, we can surely make that happen as well. Working together, we’ll distill your true story, then use creativity and technology to share it with the world.

Most of our projects involve custom design and development as defined by our process below. However, the process for our WordPress packages is a little different. You can lean more about our SnapSites development process here.


We believe that before we can be innovative, we must be thorough. And that means first talking with you to gain a full understanding of your company, your online objectives and the needs of your target audience. We review existing web stats, look at your competitors’ websites, interview key people in your organization, find out who your target audience is and determine what your expected goals are. We make sure to ask you a lot of the right questions (purpose, goals, target audience, etc) in order to help us understand your business and needs.

Deliverables typically include: Existing Site Analysis, User Testing, Functional and Technical Requirements, Project Brief and Project Timeline.


Our Client Support Center is really a one-stop shop for all of our client resources, documents, tools and information that will help you along the way. Once you login, you’ll have access to a full FAQ section with topics ranging from billing to detailed WordPress instruction, a robust Knowledge Base, our WordPress training video library, detailed client and process guides, and much more.

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Our newsletters are a great way to keep up-to-date with everything happening at LanBran as well as the latest digital trends, news and information relating to design, eMarketing, and online business. We live and breathe this stuff and would love to share our insights with you. We only send out about 4-5 times per year so don’t worry, we won’t spam you!

We are a human-sized studio driven by passion and meticulous attention to detail. We are designers, developers, producers and strategists who all love what we do. We’re based in Austin and have specialized in attractive, intuitive interfaces for the web since 2002.